Articles about connecting capabilities, priorities, and organizational transformation.
26 articles
A strategic priority may be well defined, funded, and communicated, yet remain little more than an intention if the organization cannot mobilize the capabilities it requires when and where they are needed.
Unreasonable Hospitality is often remembered for its extraordinary gestures toward guests. But the book's most useful argument lies behind those moments: exceeding expectations is not a spontaneous attitude but a collective capability built through attention, judgment, autonomy, and coordination.